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Training, Development and Coaching
with personality!

High impact core skills training and coaching for contact centre advisors and leaders. We boost your team’s skills, confidence and customer outcomes where it’s needed most.

Take things to the next level

What our clients
have to say

Meet Team Boost

Nicola Callan


Nicola builds relationships fast and is highly credible, personable and dedicated to working with Boost’s customers to get the results they are looking for. Skilled in finding ways to bring learning to life and embedding key messages, Nicola takes a truly collaborative approach with the people she works with.

A qualified coach and mentor with a background in consultancy, Nicola is adept in being able to get to the root of the challenges you face and provide pragmatic, bespoke and effective solutions that work.

Claire McMahon

Learning Facilitator

Claire is a committed and experienced learning and development professional, leading or supporting customer facing teams for over 20 years. Her inclusive and no-nonsense approach allows people to develop and thrive and enjoy themselves along the way.

A skilled Coach, truly invested in helping Leaders see their full potential, through meaningful and focused conversations. With many years of operational experience, she can identify with the challenges teams and individuals face, working with them to build success.

Emily Simmons

Learning Facilitator

Emily cares wildly about people and their desires to be brilliant. Following over 15 years of experience within the contact centre industry, she often incorporates a continued spirit and energy into her approach, allowing others to feel empowered throughout their learning journeys.

With a contact centre history of training, mentoring and coaching, Emily enjoys networking within that crowd, learning from others and sharing best practice. She is always eager to work collaboratively and push past barriers.
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